New Instructions - Client Service Agreement

To engage the services of Online Investigations please complete the following Client Service Agreement below. All information is kept strictly confidential and all investigations carried out with the utmost of discretion. Please note: A retainer of 50% is required upfront prior to any services undertaken. Should you wish to discuss your situation further please email us directly or contact us on 1300 884 596.
  • TERMS AND CONDITIONS ONLINE INVESTIGATIONS PTY LTD CLIENT SERVICE AGREEMENT

    1. Client agrees to pay “ONLINE INVESTIGATIONS PTY LTD” for the services rendered regardless of the outcome of said services. A retainer of agreed amount is due to “ONLINE INVESTIGATIONS PTY LTD” before work is begun, unless other arrangements have been made. Balance of fees are payable upon completion of services and prior to outcome of investigation provided to client.

    2. “ONLINE INVESTIGATIONS PTY LTD” assumes that all information sold to Client will be used for lawful purposes only and Client acknowledges that it has represented such to “ONLINE INVESTIGATIONS PTY LTD”.

    3. Client confirms there are no intervention orders or legal proceedings- current, pending or past relating to the subject or any legal implications relating to the subject from the Client.

    4. Client further releases “ONLINE INVESTIGATIONS PTY LTD”, its officers, employees, and affiliated companies and any companies or individual from which “ONLINE INVESTIGATIONS PTY LTD” obtains information included in a report, from the liability arising or alleged to arise directly or indirectly from any negligent acts, errors, or omissions, by any of the providers of information or “ONLINE INVESTIGATIONS PTY LTD” in connection with the preparation of any reports, video or audio tapes, transcriptions, interviews, or any other work product written or verbal.

    5. By requesting and receiving Reports, the Client agrees to indemnify and hold harmless “ONLINE INVESTIGATIONS PTY LTD” and its Directors, officers, and employees from any and all claims, liabilities, expenses, fees including fees, costs, and judgments arising from Client’s use or possession of the information furnished in said Reports.

    6. Client agrees to reimburse “ONLINE INVESTIGATIONS PTY LTD” for all fees (including legal fees) to collect any past due amounts from Client.

    7. Client agrees that all court appearances, (including stand by time, and on-call time) are billed to Client at the rate of $75 per hour, regardless of whether appearance is requested by Client.

    8. Client fully understands and agrees that at NO TIME will Client be UNTRUTHFUL in regards to any information given to “ONLINE INVESTIGATIONS PTY LTD”. This includes but is not limited to, WHY the Client is pursuing the investigation or requesting services. Certain investigations are available ONLY with permissible purposes. “ONLINE INVESTIGATIONS PTY LTD” makes every effort to verify and validate that all requests are compliant, “ONLINE INVESTIGATIONS PTY LTD” relies heavily on the information supplied by Client in the consultation phase. Client agrees that if this clause is broken, “ONLINE INVESTIGATIONS PTY LTD” will IMMEDIATELY terminate the investigation and ALL RETAINERS AND FEES PAID FOR ANY WORK, COMPLETED OR PENDING, WILL BE FORFEITED.

    9. In respect of surveillance matters: CLIENT fully understands and agrees that at NO TIME will the CLIENT or one of their REPRESENTATIVES show up at any surveillance location during times at which surveillance is being conducted, nor will they contact the SUBJECT of the investigation to let the SUBJECT of the investigation know that they are under investigation. Doing so would place not only the investigation in jeopardy, but could compromise the safety of the investigator(s). CLIENT agrees that if this clause is broken, it will IMMEDIATELY terminate the investigation and ALL USED AND UNUSED RETAINERS WILL BE FORFEITED WITH NO REFUND.

    10. In respect of location matters: CLIENT fully understand and agrees that at NO TIME will the CLIENT or one of their REPRESENTATIVES undertake their own inquiries into a matter during the time it is actively being investigated by “ONLINE INVESTIGATIONS PTY LTD” without the prior consent of “ONLINE INVESTIGATIONS PTY LTD”. Doing so may compromise the outcome of the investigation. CLIENT agrees that if this clause is broken, it will IMMEDIATELY terminate the investigation and ALL USED AND UNUSED RETAINERS WILL BE FORFEITED WITH NO REFUND.

    11. Any Additional Fees and expenses billed/invoiced to the Client are due and payable by the client within seven (7) working days of the date of the invoice.